Confidentiality Assurance
Before we dive into the messaging features, we want to assure you that:
Your contact information and any confidential details about your organization will never be shared with candidates through our platform.
All communication is handled through our secure messaging system, protecting your privacy throughout the hiring process.
Important Note on Message Initiation
Candidates are not able to initiate conversations with job posters.
As a job poster, you must start the communication in order for the candidate to message you.
This feature ensures that you have control over which candidates you wish to engage with further. At anytime in the hiring process, you have the ability to close communications with a candidates. They will no longer be able to contact you or your organization through the Maple Drive platform.
Accessing the Messaging Feature
Log in to your Maple Drive account.
Navigate to the "Messages" section from the left sidebar.
Here, you'll see a list of all your conversations with candidates.
Starting a New Conversation
From an applicant's profile, click the "Message" button to initiate a conversation.
This will open a new message thread specific to that candidate and job posting.
Using the Messaging Interface
The messaging interface includes:
A conversation history on the left side, showing all candidates you've messaged.
The main message window where you can view and send messages.
A text input field at the bottom to type your message.
Sending Messages
Type your message in the text input field.
Click the "Send" button or press Enter to send the message.
Attaching Files
Click the paperclip icon in the message input field.
Select the file you want to attach from your computer.
The file name will appear in the input field. You can remove it by clicking the 'x' next to the file name.
Send your message as usual, and the file will be attached.
Viewing Candidate Information
While in a conversation, you can view key information about the candidate in the right sidebar, including:
Hiring status
Email address
Phone number
Location
Salary expectation
Experience
Skills
Languages
Links to their portfolio and professional profiles
Best Practices for Messaging
Keep all communication professional and job-related.
Use messaging to clarify information or ask follow-up questions about a candidate's application.
Respond to candidate messages in a timely manner to keep the hiring process moving efficiently.
Privacy and Security Tips
Never share sensitive company information or personal contact details through the messaging system.
If you need to share confidential information, consider scheduling a secure video call or in-person meeting instead.
Be cautious and respectful about the information you request from candidates through messages. Stick to job-related inquiries.
Notification Settings
Click on "Notification settings" at the top right of the Messages page to manage your preferences.
By default, you will receive email notifications of all new messages. You can disable this option to only receive notifications within Maple Drive
Maple Drive's messaging system is designed to facilitate efficient, secure communication between you and potential candidates. It's an integral part of our commitment to streamlining your hiring process while maintaining the highest standards of privacy and confidentiality.
If you have any questions or concerns about using the messaging feature, please don't hesitate to contact our support team.